Terms of Service
To expedite your projects, please remember to proofread your scripts and instructions prior to submitting your orders. Thank you.
All Rights Reserved:
Unless otherwise stated, all audio, graphic designs and intellectual property created by Jeremy Ryan Creative may not be copied, resold, retransmitted, duplicated or otherwise used, in whole or in part, without prior written permission. Any unauthorized use, transmission, distribution, or reproduction of any material, in whole or in part, without the express prior written consent of Jeremy Ryan Creative shall not be permitted, shall constitute a violation of copyright law and entitle Jeremy Ryan Creative to any remedy available by law and compensation on account thereof. In short, please don’t steal. The unauthorized reproduction or distribution of a copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by fines and federal imprisonment.
Scope of Services:
Voiceover projects shall be recorded in English by Jeremy Ryan Creative. Additional audio production services, like adding music and/or sound effects are also available. Client will receive “broadcast quality” digital audio files in accordance with their order. Services do not include copy editing, script writing, translations, marketing consultation, etc.
Unless otherwise stated, payment is due prior to the start of all projects. Online payments are processed via PayPal and/or Stripe. Checks and/or money orders may be mailed to: Jeremy Ryan Creative, P.O. Box 1137, Atascadero, Ca. 93423. Regardless of whether or not the client utilizes the requested materials/services, full payment is still required. All prices are in US dollars. Net 30 payment terms are available with a signed, monthly retainer agreement (customized to your needs & budget). International bank wire transfers will require an additional $20 fee per transaction. Your order will begin processing upon receipt of your payment and all necessary scripts, instructions and any materials to be included in the project.
A late fee of 1.5% will apply for every 30 days past due on overdue balances.
Jobs are processed in the order they are received. During normal business hours most projects are completed within a couple of hours. Unless otherwise stated, standard turnaround time on most custom voice projects is within 24 hours. Turnaround time excludes holidays and weekends. Rush orders may be available for an additional fee. Normal business hours are Monday through Friday 10am-5pm (Pacific USA).
Unless otherwise specified, audio files are delivered in the MP3 file format. Alternative formats are available upon request. Delivery of materials/services shall be via email, FTP, or the US Postal Service. Client shall pay all associated mailing costs.
Rates & Licensing:
Rates and licensing are based upon Nielsen DMA Rankings with licensing permissions for 6 months from the recording date. Retainers, collaborations, royalty shares & buy-outs require a custom agreement. Please contact us for more information, or to customize a package that fits your needs and budget. Rates are in US Dollars and are subject to change without notice. Rate tiers are defined as follows:
Local Broadcast & Private Use: This license covers broadcast to a single market up to 50,000 population & private non-broadcast use for 6 months.
Regional Broadcast & Internet Use: This license covers broadcast to multiple markets up to 250,000 population & internet use for 6 months.
National Broadcast & Internet Use: This license covers broadcast throughout the USA & internet use for 6 months.
Global Broadcast & Internet Use: This license covers broadcast worldwide & internet projects for 6 months.
A page is defined as 8.5 x 11 paper, double-spaced, standard 12 point Helvetica font with 1 inch margins.
Jeremy Ryan Creative will not be held responsible for script errors, or inadequate instructions. A revision fee will be charged for all changes made to the original script and/or instructions. At our discretion, any complex revisions will be processed as an additional order.
We ask that you please submit audio examples of any unique, challenging or regional pronunciations. You may attach pronunciation examples to your online order, or email them to [email protected], or simply call our studio line at (805) 466-3025. Written pronunciations are not accepted as they can be easily misinterpreted; we like to say that “hearing is believing”. A $25 revision fee may be assessed for orders requiring a re-recording session due to any mispronunciation which resulted from inadequate direction.
Supervised recording sessions shall be conducted using Skype, Google Meet, Zoom, Phone Patch, or other mutually agreed upon portal. Client agrees to pay all costs associated with ISDN connections. Jeremy Ryan Creative is not responsible for internet dropouts, call interruptions and/or poor communication connections. Please call or email to schedule your session, preferably at least 24 hour in advance.
Under no circumstances will Jeremy Ryan Creative be held liable for specific, individual, or consequential damages. Claims for mispronunciations or errors must be made within 3 business days of materials delivered. Our maximum liability, whether by negligence, contract, or otherwise, will be limited to our option of either 1) repairing or replacing the materials as ordered; or 2) returning the amount paid by the customer, minus any service fees. No claim may be made after the materials have been used by the customer.
The customer agrees to protect us from economic loss and other harmful consequences that could arise in connection with the work. This means that the customer will hold us harmless and indemnify and otherwise defend us against copyright violations, claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.
We are not responsible for accidental loss or damage to any materials supplied by the customer. It is the customer’s responsibility to maintain a copy of their original file(s).
Cancelled orders require compensation for all incurred costs and related obligations.
Jeremy Ryan Creative reserves the right to terminate services immediately if payments are not made. In this event, Client agrees to cease use of all materials provided by Jeremy Ryan Creative immediately.
We must respectfully decline all religious and political scripts. We hope that you can respect our personal beliefs. Additionally, Jeremy Ryan Creative reserves the right to refuse service or decline any orders containing offensive or objectionable content.
Client agrees to furnish a copy of the finished project to Jeremy Ryan Creative and agrees that it may be used for promotional and demonstration purposes (subject to any confidentiality agreements).
Arbitration & Jurisdiction:
Any controversy or claim arising out of, or relating to this agreement, or the breach thereof, shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration. The judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. These terms shall be governed by the laws of the state of California, USA. Client hereby agrees to the jurisdiction of the San Luis Obispo County Courts to resolve any disputes that are not settled through arbitration.
All Sales Are Final:
Products and services are subject to availability.
Again, please check your orders for accuracy before we “hit the record button”. Thanks for your cooperation. Your business is greatly appreciated!