In an effort to expedite your orders, please remember to proof your scripts and instructions prior to submitting your orders.
ALL RIGHTS RESERVED: Unless otherwise stated, all audio, graphic designs and intellectual property created by Jeremy Ryan Creative may not be copied, resold, retransmitted, duplicated or otherwise used, in whole or in part, without the express prior written permission of Jeremy Ryan Creative. Any unauthorized use, transmission, distribution, delivery, or reproduction of any material created by Jeremy Ryan Creative, in whole or in part, without the express prior written consent of Jeremy Ryan Creative shall not be permitted, shall constitute a violation of copyright law and entitle Jeremy Ryan Creative to, in addition to any other remedy available at law or equity, injunctive relief and/or compensation on account thereof.
REBROADCAST / RESALE: Buyer must obtain permission and/or pay additional fees for the rebroadcast of any material in additional markets, additional media, additional frequencies or channels, syndication, repeaters, etc. Any unauthorized duplication or resale is strictly prohibited (complete “buyouts” are excluded).
PAYMENTS: Unless otherwise stated, payment is due prior to the start of all projects. Regardless of whether or not buyer utilizes the requested materials / services, full payment is still required. All prices are in US dollars. Net 30 payment terms are available with a signed, monthly retainer agreement (customized to your needs & budget). International bank wire transfers will require an additional $20 fee per transaction.
LATE FEES: A 1.5% late fee will apply for every 30 days past due on overdue balances.
TURNAROUND: Jobs are processed in the order they are received. Unless otherwise stated, standard turnaround time on most custom voice projects is within 24 hours. During normal business hours most projects are completed within a couple of hours. Turnaround time excludes holidays and weekends. Rush orders may be available for an additional fee. Normal business hours are Monday through Friday 9am-4pm (Pacific USA).
REVISIONS: Jeremy Ryan Creative will not be held responsible for script errors, or inadequate directions. A revision fee will be charged for all changes made to the original script and/or instructions. At our discretion, any complex revisions will be processed as an additional order.
PRONUNCIATIONS: We ask that you please submit audio examples of any unique, challenging or regional pronunciations. You may email your pronunciation examples to firstname.lastname@example.org or simply call our studio line at (805) 466-3025. Written pronunciations are not accepted as they can be easily misinterpreted; we like to say that “hearing is believing”. A $25 revision fee may be assessed for orders requiring a re-recording session due to any mispronunciation which resulted from inadequate direction.
LIABILITY: We warrant that our product(s) will conform to the descriptions contained in the order. Our maximum liability, whether by negligence, contract, or otherwise, will be limited to our option of either 1.) repairing or replacing the materials as ordered; or 2.) returning the amount paid by the customer, minus any service fees. Under no circumstances will we be liable for specific, individual, or consequential damages. Claims for mispronunciations, errors or minor changes must be made within 3 business days of materials delivered. Script and/or direction changes will require an additional fee. No claim may be made after the materials have been used by the customer. At our discretion, any complex revisions will be processed as an additional order.
INDEMNITY: The customer agrees to protect us from economic loss and other harmful consequences that could arise in connection with the work. This means that the customer will hold us harmless and indemnify and otherwise defend us against copyright violations, claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.
CUSTOMER’S PROPERTY: We are not responsible for accidental damage to any media supplied by the customer. It is the customer’s responsibility to maintain a copy of their original file(s).
CANCELLATIONS: Cancelled orders require compensation for incurred costs and related obligations.
DELIVERY: Delivery of materials/services shall be via direct download, email, FTP, or via the US Postal Service. Buyer shall pay all associated mailing costs.
TERMINATION: Jeremy Ryan Creative has the right to terminate services immediately if payments are not made. In this event, Buyer agrees to cease use of all materials provided by Jeremy Ryan Creative immediately.
BBB® ARBITRATION: Any controversy or claim arising out of or relating to this agreement or the breach thereof shall be settled by arbitration in accordance with the Uniform Rules for Better Business Bureau Arbitration, and the judgement upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
ALL SALES ARE FINAL: Products and services are subject to availability. Jeremy Ryan Creative reserves the right to refuse service.
Again, please check your orders for accuracy before we “hit the record button”. Thank you for your understanding and cooperation. Your business is greatly appreciated.